Terms and Conditions

These Terms govern the relationship between Tiltstar BV (hereafter also referred to as “Tiltstar”) and you as a user of services or products provided by Tiltstar (hereafter also referred to as “Player”).

General Terms

1.1. Player accounts The use of the services and products provided by Tiltstar requires prior registration of an account as a Player, which registration has to be accepted by Tiltstar. Tiltstar reserves the right to reject Player registrations without specifying any reason for rejection. Multiple registrations by a single person, as well as the setting up and operation of multiple accounts at Tiltstar are strictly prohibited. Player Accounts are non-transferable.

1.2. Types of Players Tiltstar distinguishes between users who are Practice Players and that are Money Players. Practice Players only use non redeemable gaming credits whilst Money Players are able to participate in games using, depositing, playing with, or withdrawing actual money.

1.3. Username, PasswordFor security reason’s usernames may not be derived either from e-mail addresses or include a domain name, they may not infringe upon the rights of third parties, and may not violate any rules of good conduct and public propriety. The Player must choose a secure password. Tiltstar reserves the right to at any time change or add new requirements for the choosing of passwords. At minimum, a secure password must contain a combination of numbers, letters and, when possible, special characters. Passwords must not be shared, but kept secret and periodically changed every 2 months at the latest. If a third party gains access to the account of a user who is in violation of these terms or Tiltstar security guidelines and plays games or withdraws funds, then the user shall bear any and all expenses incurred and Tiltstar will not be liable to that user for any form of compensation. Tiltstar will not disclose your password to any third parties unless are required to do so by law. Tiltstar will never ask Players for their passwords via telephone or E-mail.

1.4. Data EntryThe personal information that Tiltstar requests upon registration is to be fully and accurately completed. These may include a valid e-mail address, username, password, first and last name, date of birth, address, bank information (when applicable), mobile phone number and home telephone number (if available), as well as data from a valid ID or Passport (when applicable). Age verification can be automatically carried out upon completion of registration based on the information entered, but may be subject to further presentation of proof. In the event that false or incorrect data is entered Tiltstar reserves the right to immediately terminate a Player's Account on Tiltstar, withhold any prize money and/or cancel any account withdrawal. When the entered personal data change the concerned Player is obliged to immediately update, change, or notify Tiltstar of the changes. E-mails may be sent to [email protected]

1.5. PrivacyWe take the protection of personal data seriously. The use of such data will take place regularly in order to enable you to play the games, find you the right gaming match, correspond with you, to alert you to any new games that we think might be of interest to you, to alert you to any changes to these Terms of Services, and in order to perform necessary services, and bill you when if applicable. In doing so, Tiltstar adheres to its Privacy Policy, which is applicable here by reference.

1.6. Gameplay RequirementsPlayers with an accepted Account have the right to use Tiltstar. Certain games or certain features offered therein may be conditional to a certain Player status, age requirement, proof of payment, shown skill level (amount of completed games), specific game rules, and other factors Tiltstar may find relevant. Players are solely responsible to ensure that their hardware devices, software, and internet connections are up-to-date, functioning and in step with the necessary System Requirements, which will be set out for each particular game by Tiltstar. A Player’s right to use Tiltstar products and its features is conditional to the current technical status of Tiltstar platforms at any given time. Temporary disturbances may be experienced due to the interruption of telecommunications, power outages, hardware and software failures, etc. Maintenance work is conducted mainly for the purpose of ensuring the server's security and integrity. If possible, Players shall be notified of maintenance periods in advance. Games that have begun prior to such maintenance periods will not be extended, despite the fact that no game play can take place during maintenance periods.

1.7. Fundamental Rules of Use

1.8. Cancellation / Contract Duration and Termination

1.8.1. TerminationA Player can terminate his Account and thereby any user license agreement at any time during the course of participation. All that is required to terminate is a written announcement sent to [email protected]. A remaining positive balance on the Player Account will be transferred to his/her bank account within a processing period of up to 30 workdays. If his bank information is unknown, then the general conditions under section 3.2.2 of these Terms of Service will be applied. Tiltstar has the right to terminate a Player’s Account with two weeks’ notice but may terminate and deactivate Player’s accounts for substantial / or pressing reasons, including but not limited in cases of abusive behavior or the suspicion of abuse, especially those detailed in section 1.7.1 and 1.7.2. If such abuse is likely, then games which have already begun may be aborted and the results will not be evaluated. In case of abuse the Player is obliged to compensate and indemnify Tiltstar for any caused loss, damage, or third party legal claims, including tax claims.

1.9. Liability

1.9.1. LimitationTiltstar is not liable for loss, damage, or injury caused by access, use, or attempted access or use of its platforms, websites, applications. Tiltstar is also not liable for any loss, damage or injury caused by downloading any data or for information obtained in any other way from Tiltstar unless the problems are caused by wanton neglect or purposeful breach of duty on the part of Tiltstar. Tiltstar shall only be held liable for its vicarious agents and/or legal representatives who have acted with wanton negligence or purposeful breach of duty and as long as no material contractual obligations have been violated by Tiltstar, its vicarious agents and/or legal representatives. Damage resulting from injury to life, body or health shall not be affected

1.9.3. AbuseTiltstar is not liable for any damages of any kind that are caused due to a Player’s misuse of Tiltstar services, which include all resulting losses by any third parties.

1.9.4. Match abortIf Tiltstar is forced to close a Match (as hereafter defined) prematurely, then the participating Players can have their entry fees refunded and credited to their Player Accounts. Tiltstar is not liable for any collateral or consequential damages.

1.9.5. LossesTiltstar is not liable for lost winnings or lost potential winnings, not even in the case of prematurely closed matches. Tiltstar is not liable for any taxes, levies, duties or similar charges with regard to the Players winnings except to the extent required by law. The Player is solely responsible for reporting his winnings and losses arising from the use of Tiltstar and it is his sole responsibility to pay and proceed with all necessary diligence in relation to taxes as required by law or other authorities.

1.9.6. Scope of contentTiltstar shall be accountable for the content that it makes available. Tiltstar cannot be held accountable for offers from third-parties for which we only offer access (such as via links). We expressly call to your attention that we cannot be held liable for any content on third-party websites for which we offer links.

1.10. Amendments to These Terms of Service

1.10.1. NotificationAll declarations that are conducted within the context of the Tiltstar license agreement must be made in written form or via e-mail. The Tiltstar e-mail address is [email protected].

1.10.2. RevisionsTiltstar reserves the right to revise these Terms of Service from time to time. In such an event, Tiltstar will communicate the fact that Terms of Service have been revised and will apply to any new gameplay, and ask the Player to confirm acceptance of these terms electronically, making these tems available for prior review. If a Player rejects the newly revised Terms of Service, then Tiltstar may terminate his account in accordance with section 1.8.2.

1.11. Sever abilityIf any section of these terms and agreements is deemed invalid, then the remaining sections and agreements will remain valid and enforceable. If this is the case, the most similar provision possible shall be added at our economic convenience, which shall make the illegal, invalid, or unenforceable provisions legal, valid and enforceable.

1.14. Foreign regulationIf you are unsure of whether Tiltstar's services are legally permitted in your area, then seek legal advice prior to registration and/or to participation. Tiltstar Players are solely responsible for following all applicable laws in their country and/or state. In the event that a Player acts illegally by using our services despite local limits on or prohibition of such use, then no user contract shall take effect. Tiltstar cannot be held accountable for legal matters arising from laws in your area, and will cooperate with local government agencies of the area if necessary.

Terms for Money-Players

3.1. Registration

3.1.1 Registration as a Money PlayerParticipation as a Money Player requires submitting certain personal information, and the payment of a minimum deposit onto your account.

3.1.2. Age VerificationOnly contractually capable, natural persons are allowed to register as Money Players. Persons under the age of 18 are not permitted to participate in the games in which you have the chance to win money. Verification of age verification can be automatically carried out upon completion of registration, based on the information entered. In order to comply with youth protection regulations, Tiltstar may ask for additional proof to verify age and non compliance within a reasonable time frame is ground for immediate termination of the Player account, or ground to bar that Player from being active as a Money Player.

3.1.3. Staff ParticipationStaff of Tiltstar and their associate companies are not eligible to participate as Money Players on Tiltstar. They may, however, participate in games for testing and marketing purposes, but will surrender any gain or profit to Tiltstar.

3.2 Player Accounts

3.2.1. DepositThe opening of a Player Account is free of charge, and requires that Tiltstar has received payment of the minimum deposit and the user has completed a Money Player registration. Deposited funds can be used exclusively to play games at Tiltstar, and to cover Tiltstar fees and commission. Deposited funds can be withdrawn in accordance with sections 3.2.2 through 3.2.6.

3.2.2. WithdrawalMoney players are granted the right to withdraw their positive bank account, or any portion of it, the minimal amount the money player can withdraw is 10 USD. Any incurred fees will first be offset from the balance of the Player. Tiltstar is not obligated but is at liberty to verify the authorization of the account holder by requiring additional identification. The withdrawal shall be carried out during 10-20 days after the request is processed.

3.2.5. Proof of IdentityFor security reasons, Tiltstar is authorized to withhold funds until proof of identity can be confirmed. In cases such as these, the user shall be obligated to send a copy his personal ID or passport, along with a written request to withdraw the funds, including his bank information.

3.2.6. Deletion of Money Player AccountsMoney Player Accounts will be deleted at our sole discretion and without any notification of reason once a period of 2years has passed since the last login or when the contract is terminated. The agreement between Player and Tiltstar shall be severed along with the deletion of the Player Account. If the Player replies with bank account information that does not deviate from what was previously submitted, then funds on the account in question, if any, will be transferred to the last bank account that was associated with that Member's Player Account. If a Player Account is deleted due to substantial reasons, then Tiltstar shall reserve the right to reserve funds for the purpose of compensation for Tiltstar or third-parties, the then current balance of the account will be considered liquidated damages due to Tiltstar for a breach of contract.

3.3. Entry Fees and Prizes

3.3.1. Match Entry FeesBy participating in a particular match or tournament (“Match”), the Player authorizes Tiltstar to deduct the indicated fee (“Entry Fee”) from his Player Account, and to credit that Entry Fee to the account of a Player that Tiltstar has determined to be the Match winner, after deduction of a handling fee due to Tiltstar (“Service Fee”). The Entry Fee will be deducted from the Member's Player Account upon entering the Match, and is non-refundable. A Player cannot enter a Match if sufficient funds are not available in his Player Account. The Service Fee due to Tiltstar amounts to fifteen percent (10%) of each Entry Fee unless otherwise indicated. Tiltstar reserves the right to place a limit on the total Entry Fee(s) allowed per Match, or per Player, whether equally for all Players, or for a particular Player.

3.3.3. Prize MoneyThe potential prize money is displayed at the beginning of each Match save for in Matches with high, progressive winnings where the sum of the potential prize money is dependent upon the sum of participants and their frequency of participation.

3.3.4. Aborted GamesIf a Player aborts a game, either purposefully or due to technical problems that cannot be attributed to Tiltstar, then the score that was last transmitted to Tiltstar will be counted as the result.

3.3.6. TaxesIn case of withdrawal of prize money Tiltstar may withhold any taxes, levies, duties or similar charges or claims caused by the Player and, if charged to pay for such charges or claims, may set these off against the Player’s deposit, without any prejudice to the obligations of the Player, who remains solely responsible to proceed with all necessary diligence in relation to taxes, and pay such taxes, etc., as required by law or other authorities.

3.4. Deposit and Fees

3.4.2. Deposits via other Methods of PaymentTiltstar is revocable authorized, but not obligated, to accept payments via credit card, Direct Debit, and other forms of payment. Along with each Direct Debit that is set up, the user authorizes Tiltstar to deduct the specified funds from the submitted bank account. The user irrevocably agrees that Tiltstar may inform the user's financial institution (or any agency that is commissioned by Tiltstar to collect any outstanding funds) of the user's complete name, date of birth, and address if the user's direct debit cannot be honored. Furthermore, the user agrees that his financial institution (or any agency that is commissioned by Tiltstar to collect any outstanding funds) may be transferred Tiltstar's information, which may also be saved for the purpose of processing the Direct Debit until the claim has been met.

3.5. Remedies in case of Abuse

3.5.1 Termination, indemnification and penaltiesTiltstar is authorized to close and/or delete Player Accounts and end this contractual agreement without notice in cases of abusive behavior or the suspicion of abuse, especially those detailed in section 1.7.1 and 1.7.2. If such abuse is likely, then games which have already begun may be aborted and the results will not be evaluated. In case of abuse the Player is obliged to compensate and indemnify Tiltstar for any caused loss or damage or third party legal claims, including tax claims.

3.5.2. Further measures against AbuseIn accordance with section 3.5.1., Tiltstar reserves the right to block or delete user accounts, and release information to legal courts and government agencies in the event of abusive content, statements, etc. Furthermore, Tiltstar reserves the right to file a report with the police.

3.6. Reporting ProblemsAll problems encountered during the use of our services, including those with regard to games, Player Accounts, etc., can be reported to Tiltstar of when the problem is encountered. Tiltstar deletes usage data after use, and after 90 days in accordance with data protection regulations. Because of this, problems and errors can then no longer be reviewed.

3.7. Posts / CommentsTiltstar is granted the unlimited right of usage in terms of space and time for all posts submitted on the Tiltstar user forum, or other information submitted to Tiltstar using the provided mechanisms for such including photographs, game comments, suggestions, etc. The user is not entitled to compensation for such.

3.8. Public RelationsAs a Money Player, you consent to the use of your username, photographs and recordings to be displayed along with the amount of prize money you have won for the purpose of advertisement, press releases, release in printed media, radio, television, Internet, and otherwise be publicly made available, used, and duplicated if you win more than 50 EUR in a single month. In the event of live or webcam games or tournament events, then you also consent to the publication and duplication of this data, recordings, and photographs for the purpose of press releases, advertisement, publications, public access, utilization and duplication. You have no right to compensation for such use of this data. Please direct all complaints, problems, and comments at [email protected]